Top 10 BPO Outsourcing Companies in India in 2025: Transforming Business Process Outsourcing

Did you know that according to Kearney's Global Services Location Index (GSLI), India continues to be #1 globally in BPO services? And what's more, is that the BPO Outsourcing industry is expected to grow to $54 billion by this year! 

But, what do BPO outsourcing companies do anyway?

Let’s say you are a chef who owns a big restaurant. Now, instead of handling calls, emails and queries regarding the dietary or even making reservations at your place, you’d hire a BPO outsourcing company to do that. They will manage your customer service from their own office, using their own staff, equipment, and processes. 

So to sum it up, a BPO outsourcing company will provide you services such as customer and  technical support, and even look into your back-office tasks, HR services and IT services. Outsourcing BPO solutions is more cost-effective, efficient and helps you focus on your core task, like running the kitchen in the restaurant! 

Top 10 BPO Outsourcing Companies In India 

1. Okay Call Centre

Okay Call Centre has been able to become one of the most reliable BPO call center companies in India. The company offers a variety of BPO services such as inbound and outbound customer care, debt recovery, and digital marketing. With a personal approach, Okay Call Centre will work closely with your clients to make sure their processes get optimized- resulting in higher efficiency and satisfaction with the customers.

Services:-

• Call Center Outsourcing
• Debt Recovery
• It-Enabled Services
• Lead Generation
• Digital Marketing

2. Tata Consultancy Services (TCS)

TCS is one of India's major BPO outsourcing companies providing end-to-end solutions to businesses across various sectors. It offers a mix of traditional BPO services and innovative digital solutions. Its deep focus on automation and AI-enabled processes will help you in achieving operational efficiency and cost saving.

Services

• Finance And Accounting
• Supply Chain Management
• Customer Support

3. Genpact

Genpact is a global BPO solutions company that specializes in data-driven insights and process optimization. The firm offers end-to-end BPO services, ranging from customer support to supply chain management and risk analysis. Genpact is always at the forefront of AI and digital transformation in the market, helping you be ahead of others.

Services include:

• Analytics
• Finance And Accounting
• Customer Service
• It Services

4. Infosys BPM

Infosys BPM is one of the leading BPO outsourcing firms. The company provides wide-ranging BPO services to its clients from retail, healthcare, and finance sectors. On such technologies as automation and analytics, Infosys BPM will enable your business to operate more productively.

Services include:

• Business Process Management
• Customer Support
• Finance And Accounting
• Human Resources

5. Wipro BPO

Wipro BPO is one of the most important BPO call center companies in India. Wipro BPO is offering many services like payroll processing, IT solutions, customer support, etc. Wipro emphasizes innovation that you’ll need when their requirements reach into the space of cloud computing or AI to yield better results.

Services: 

• Customer Support
• Finance And Accounting
• Hr Outsourcing  
• It Services 

6. HCL Technologies

HCL Technologies has a good grip in the BPO outsourcing market as it provides numerous services to various organizations across the world. It’ll help you to achieve engagement and loyalty. HCL offers process automation, digital transformation to the business in order to acquire efficiency and scalability.

Services-

• Customer Support
• It Services,
• Finance And Accounting
• Supply Chain Management

7. Tech Mahindra

Tech Mahindra is an innovative BPO solutions house specialising in customer experience management. The back-office support the corporation offers helps businesses streamline their operations, whereas its focus on digital transformation will keep you ahead in the rapidly changing market.

Services:

• Customer Experience Management
• It Services
• Back-Office Support 
• HR Services

8. Firstsource Solutions

Firstsource Solutions is one of the best companies that provide BPO outsourcing services to businesses in the healthcare, banking, and financial sectors. The company emphasizes the improvement of customer experience and operational efficiency through digital solutions. 

Services:- 

• Customer Support
• Healthcare Services 
• Banking And Financial Services 
• Collections Management

9. EXL Service

EXL Service is an all-inclusive BPO solution providing analytics and operations management. The company aids the companies in taking data-driven decisions to optimize their processes. With customer support and IT solutions, EXL Service will be a reliable partner for your company.

Services:-

• Analytics
• Operations Management
• Customer Support
• It Services

10. Concentrix

Concentrix is one of the most prominent BPO call center companies in the world. Improving customer engagement through technical support services has been an area of concern for many business houses. Business houses of almost all industries need such services. 

Services:- 

• Customer Engagement Services
• Sales and Marketing Services
• Technical Service
• Back-Office Solutions

Frequently Asked Questions

Q. What are the top 3 BPO companies in India?

Top 3 BPO outsourcing companies in India are Okay call centre, Tata Consultancy services, and Genpact.

Q. Which is the largest outsourcing company in India?

Okay Call Centre has established itself as one of the most trusted BPO call center companies in India. The company offers a wide range of BPO solutions, including inbound and outbound customer support, debt recovery, and digital marketing services.

Conclusion

India’s BPO outsourcing industry combines cost-effective solutions, innovation, and skilled expertise to drive business efficiency. From giants like TCS to rising stars like Okay Call Centre, these top BPO call center companies offer transformative solutions, helping you to stay competitive in today’s evolving global marketplace.

Article Author

Rajib Sain

Head of Business Operation

Rajib heads business operations for the fundraising wing alongside other critical functions in the organization. He has been associated with the organization for the past 6 years and handled various other profiles and lead the team with his wealth of experience in Sales, Operations and HR. He believes in capability building and leads the team accordingly so that they are ready for new challenges and motivates them towards growth in the organization.